Get care aids worth €42 per month for FREE

Secure care aids worth €42 per month free of additional charges

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Frequently Asked Questions (FAQs)

• What is a Vitaseni box?
  A Vitaseni box contains essential care supplies used for home care. These products help facilitate care and ensure hygiene. The value of a box is up to 42 €, depending on the contents you choose.
• Who is eligible for a co-payment-free Vitaseni box?
  People with a recognised care level (1 to 5) who are cared for at home are entitled to a Vitaseni box worth up to €42 per month. These costs are covered by the care insurance fund. The prerequisite for this is an application to the insurance company. We will submit this for you and take care of all the formalities.
• How do I apply for a box on vitaseni.de?
  The application is simple: fill out the online form on our website. We handle the application with your nursing care fund and ensure that you receive the care box conveniently delivered to your home each month.
• What products are included in the Vitaseni box?
  Our boxes include disposable gloves, disinfectants, bed protection pads, face masks, and protective aprons. Depending on your needs, you can customize the care supplies.
• Can I change or customize the Vitaseni box?
  Yes, you can customize the box and change the products to meet your current needs. Simply contact us, and we will be happy to assist you.
• How long will it take to receive my Vitaseni box?
  Once we have received approval from your nursing care fund, we typically send you the box within a few days. You will then receive your box delivered to your home every month.
• Do I need to reapply for the Vitaseni box every month?
  No, reapplying is not necessary. Once the application is approved, you will automatically receive the Vitaseni box every month as long as you are eligible.
• Can I unsubscribe from the Vitaseni box?
  Yes, you can unsubscribe from the Vitaseni box at any time. Simply contact us by email or phone, and we will cancel the service for you.
• What happens if my care level changes?
  If your care level changes, please inform us. We will review your eligibility for the Vitaseni box and adjust the service accordingly.
• Yes, if you have multiple care-dependent family members, you can apply for a separate Vitaseni box for each eligible person. Each application will be reviewed and approved individually.
  If you have multiple care-dependent family members, you can apply for a Vitaseni box for each of them. Each application will be processed and approved separately.
• To receive a Vitaseni box, you must have an approved care level (1 to 5) and receive home care. The care products are intended to assist with home care.
  You must have an approved care level (1 to 5) and receive home care. The care products in the Vitaseni box are meant to support home-based care.
• If you have any problems with the delivery of your Vitaseni box, please contact our customer service.
  Should you encounter any issues with the delivery of your Vitaseni box, please reach out to our customer service. We will ensure that you receive the necessary care products as quickly as possible.
• Yes, you can order additional care aids that are not included in the Vitaseni box at your own cost.
  You can order additional care aids, which are not included in the box, at your own expense. Please contact us for more information on the available products.
• Yes, we place great importance on the quality of our care aids. All the products in the box meet the high standards of the care insurance and are well-suited for home care.
  We ensure that all the care aids in the box meet the quality standards set by the care insurance and are designed for home care use.
• We handle all communication with your care insurance company on your behalf.
  We take care of the entire communication with your care insurance provider. This includes the application and billing for the care products.
• Yes, you can apply for the care box for short-term care needs. Once the need ends, you can cancel the service at any time.
  If you only require care for a short period, you can still apply for the care box. Once the need for the products is over, you can cancel the service whenever necessary.
• What happens if I move?
  If you move, please inform us of your new address so we can continue delivering the Vitaseni box to the correct address. The address update is simple and quick to process.
• Can I apply for the Vitaseni box for someone else?
  Yes, you can apply for the care box on behalf of someone else, as long as they have an approved care level and receive home care. We will need the appropriate documents and a power of attorney.
• How often can I adjust the care box?
  You can adjust the care box at any time if your needs change. Contact us, and we will tailor the included care products to suit your current situation.
• What if I no longer need the care products?
  If you no longer need the care products, you can cancel the Vitaseni box at any time. Just contact us, and we will stop the delivery immediately.
• Is there a minimum duration for receiving the Vitaseni box?
  No, there is no minimum duration. You can cancel the box at any time once you no longer need the care products or if you are no longer eligible.
• What happens if my Vitaseni box arrives damaged?
  If your box arrives damaged, please contact our customer service. We will ensure that you receive a replacement delivery as quickly as possible.
• Can I have the care box delivered internationally?
  No, the care box can only be delivered within Germany because the care products are funded by the German care insurance.
• How can I ensure that the care products match my individual needs?
  We offer the possibility to customize the care products in the box. Let us know your specific needs, and we will ensure that the Vitaseni box is optimally tailored to your situation.
• Can I apply for the care box as a preventive measure?
  No, the care box is only intended for individuals with an approved care level who have current care needs. Preventive measures are not covered by the care insurance.
• What advantages does the Vitaseni box offer compared to buying individual care aids?
  The Vitaseni box offers the advantage of having the necessary care aids delivered to your home monthly, without any co-payment, and without having to worry about the application and billing. Additionally, you receive all essential products bundled in one delivery.
• What happens if I do not receive approval from the care insurance?
  If your care insurance refuses the approval for the Vitaseni Box, we will contact you to discuss potential solutions. In some cases, filing an objection may be useful, and we will be happy to help you with this.
• How can I contact you if I have a question?
  You can contact our customer service by phone (06196 700 84 60) or email (service@vitaseni.de).
• Is there a contractual minimum duration for the care aid subscription?
  No. You can skip the next delivery, pause the subscription for a longer period, or even cancel it. We recommend canceling the Vitaseni Box if you are sure you no longer need it. Please also cancel it as soon as possible if you no longer have entitlement to the Vitaseni Box, such as when moving into a care facility or in the case of death. You can clarify this with us by phone or email.
• What services can I request with a care grade?
  With a care grade, you can request, among other things, care allowance, care services, subsidies for aids, home adaptations, and care offers. The exact services available depend on the care grade.
• Can I withdraw a submitted application?
  No, once the application has been submitted, it cannot be withdrawn because it has already been forwarded to your care insurance. If you still wish to cancel the application, you can do so by contacting your care insurance directly.
• What happens if the care insurance rejects the request for care aids?
  If your care insurance rejects the request, you will not receive the Vitaseni Box. There will be no costs for you.
• I currently receive care aids from another provider. How can I switch to Vitaseni?
  If you order the Vitaseni care box via our website, a change request form is already enclosed, which you only need to sign. You must cancel your contract with your previous provider in writing.
• How long is my Vitaseni care approval valid?
  Applications for the Vitaseni care box are usually approved for an unlimited period or for at least one year. This means that you usually only need to apply once.
• Are there any shipping costs?
  No, you will always receive the Vitaseni Box with no shipping costs.
• I have private insurance. Can I request the Vitaseni Box?
  You can only apply for care aids from us if you have statutory health insurance.
• How can I temporarily pause the delivery?
  If you want to pause the delivery, just inform us by phone or email about the period you want the delivery paused.