Get care aids worth €42 per month for FREE

Secure care aids worth €42 per month free of additional charges

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Frequently Asked Questions (FAQs)

• What is a care box and what are care aids?
  A care box contains essential care aids for home care. These products help make care easier and ensure hygiene. The value of a box is up to €42, depending on the chosen contents. Care aids include disposable gloves, disinfectants, wipes, finger cots, protective aprons, etc.
• Who is entitled to care aids?
  Persons with a recognized care level (1 to 5) who are cared for at home are entitled to a care box worth up to €42 monthly. Costs are covered by the care fund. An application is required, which we submit for you and handle all formalities.
• Can I change or customize the care box?
  Yes, you can customize the care box and switch products to fit your needs. Contact us via email at service@vitaseni.de or by phone at 06196 972 99 62 and we will assist you.
• Do I need to reapply for the care box every month?
  No, reapplication is not necessary. Once approved, you will automatically receive the box monthly as long as entitlement exists.
• What happens if my care level changes?
  If your care level changes, please inform us. We will check your entitlement and adjust the service accordingly.
• What requirements must be met to receive care aids?
  You must have a recognized care level (1 to 5) and be cared for at home. The aids support home care.
• Are the care aids of good quality?
  Yes, we prioritize quality. All products meet high care fund standards and are well suited for home care.
• Can I apply for care aids for short periods?
  Yes, you can apply even for temporary care needs. Once entitlement ends, you can cancel the care box anytime.
• Can I apply for care aids for someone else?
  Yes, if the person has a recognized care level and is cared for at home. We require documents, their signature, and authorization.
• What happens if I no longer need the aids?
  You can cancel the care box anytime. Contact us via email at service@vitaseni.de or phone at 06196 972 99 62, and we will stop delivery at the next possible time.
• Can I pause my care box?
  Yes, you can pause and resume later. Simply send us an email to request pausing until your desired date.
• Can I apply if I have private insurance?
  Yes, privately insured persons can apply but must arrange billing with their insurer and pay upfront.
• Can I choose preferred brands?
  We offer various brands, but the range depends on availability and care fund requirements.
• Is there a way to receive care aids quickly?
  After approval by the care fund, we ship quickly. Approval times depend on the fund. If delays occur, contact us to discuss how to speed up the process.
• Can I pick up the care aids at a pharmacy?
  No, the care box is delivered directly to your home.
• How can I change my delivery address?
  You can update your address anytime via our customer service. Email service@vitaseni.de or call 06196 972 99 62.
• Who pays for the care aids?
  The care fund covers costs up to €42 per month for persons with care level 1–5 and a proven need.
• How safe is my data at Vitaseni?
  We handle all personal data according to GDPR and top security standards. Details are in our privacy policy.
• Can I withdraw my consent for data usage?
  Yes, you can withdraw anytime by emailing service@vitaseni.de or calling 06196 972 99 62.
• Who delivers my care aids?
  You can conveniently apply at hilfsmittel.vitaseni.de. If you need help, email service@vitaseni.de and our support will guide you.
• Who prescribes care aids?
  No prescription is needed. With care level 1–5 and need, you are entitled. The care fund covers up to €42 monthly.
• How to apply for care aids?
  With care level 1–5, apply easily at hilfsmittel.vitaseni.de. After selecting products and entering details, we handle all formalities and submit to your care fund. No costs for you.
• Are care aids available for children?
  Yes, with care level 1–5. Parents can apply at hilfsmittel.vitaseni.de, select products, and enter details. We manage all formalities and submit the request. No costs for you.
• Which health or care insurances cover the costs?

  Allgemeine Ortskrankenkassen (AOK)

  • AOK BadenWürttemberg
  • AOK Bayern
  • AOK Bremen/Bremerhaven
  • AOK Hessen
  • AOK Niedersachsen
  • AOK Nordost
  • AOK Nordwest
  • AOK PLUS
  • AOK Rheinland/Hamburg
  • AOK RheinlandPfalz/Saarland
  • AOK Sachsen-Anhalt

  Ersatzkassen & Knappschaft

  • Barmer Ersatzkasse (BARMER)
  • DAKGesundheit
  • HEK – Hanseatische Krankenkasse
  • Kaufmännische Krankenkasse (KKH)
  • Techniker Krankenkasse (TK)
  • Knappschaft

  Innungskrankenkassen (IKK)

  • BundesInnungskrankenkasse Gesundheit
  • IKK classic
  • IKK gesund plus
  • IKK – Die Innovationskasse
  • IKK Südwest
  • Innungskrankenkasse Brandenburg und Berlin

Handelskrankenkasse

• hkk

Betriebskrankenkassen (BKK) (Auswahl)

• Audi BKK
• BahnBKK
• Bergische Krankenkasse
• Bertelsmann BKK
• BKK 24
• BKK Akzo Nobel Bayern
• BKK B. Braun Aesculap
• BKK Diakonie
• BKK EUREGIO
• BKK evm
• BKK exklusiv
• BKK Faber-Castell & Partner
• BKK firmus
• BKK Freudenberg
• BKK GILDEMEISTER SEIDENSTICKER
• BKK Groz-Beckert
• BKK Herkules
• BKK Linde
• BKK MAHLE
• BKK Melitta HMR
• BKK mkk
• BKK MTU
• BKK Pfalz
• BKK ProVita
• BKK Public
• BKK Salzgitter
• BKK Scheufelen
• BKK SchwarzwaldBaarHeuberg
• BKK VerbundPlus
• BKK Werra-Meissner
• BKK Wirtschaft & Finanzen
• BKK ZF & Partner
• Bosch BKK
• Continentale BKK
• Debeka BKK
• EnergieBKK
• EY BKK
• MercedesBenz BKK
• Merck BKK
• MHplus BKK
• Novitas BKK
• Pronova BKK
• R+V BKK
• Salus BKK
• Securvita BKK
• SiemensBKK (SBK)
• SKD BKK
• Südzucker BKK
• TUI BKK
• Viactiv BKK
• vivida BKK
• WMF BKK